Troubleshooting Tips

 Experiencing internet issues?

The trick is always to identify where the problem is happening:  radio equipment, home router, home WiFi, end device, etc.

 Quick self-check tips:

• Reboot radio equipment (unplug power from the power brick, count to 10, then plug back in)
• Reboot router
• Reboot end device (computer, tablet, TV, etc)
• See if trouble happens across multiple devices
• If using a wireless device, see if trouble also affects wired devices
• If having trouble streaming video, try to choose a lesser video quality (instead of UltraHD, try HD or instead of 1080p try 480p)

 Still having issues? Call our Tech Support Line and we can walk you through some troubleshooting steps to get you back up and online as quickly as possible.

24/7 Tech Support: 844.301.8324