Meridian LTE, LLC dba Meridian Broadband

Disclosure of Network Management Practices, Performance, and Commercial Terms of Service

This document discloses Meridian LTE, LLC dba Meridian Broadband’s (“Meridian”) network management practices pertaining to its Internet services, as well as the performance characteristics and commercial terms of those services. A retail customer’s use of Meridian’s Internet services is governed by the Internet Access Service Agreement provided upon initiation of service and located at https://www.meridianbroadband.com/support/.

1. Network Management Practices
   a. No Blocking, Throttling, or Traffic Prioritization
   
   Meridian is committed to an open Internet. Meridian does not engage in any practice that blocks or throttles lawful Internet content, applications, services or non-harmful devices, subject to reasonable network management.  In addition, Meridian does not engage in practices that prioritize some Internet traffic over other traffic, either to benefit an affiliate or in exchange for consideration.Congestion Management

    

   b. High-speed bandwidth and network resources are not unlimited. This necessitates that Meridian manage its network to deliver the best possible broadband Internet experience to all its customers. Meridian adheres to reasonable network management policies that are consistent with industry standards and tries to use tools and technologies that are minimally intrusive. Very few of Meridian’s customers are impacted by the protocols and practices Meridian uses to manage its network.

   Meridian engineers its local facilities to meet customers’ traffic requirements. Meridian uses network management software to conduct periodic monitoring of its network to determine the rate of utilization and to detect congestion and abnormal traffic flows. Meridian can manage congestion, if it occurs, with monitoring techniques that include identifying high volume users by specific thresholds to the minute. In addition, Meridian will add capacity to its network before utilization reaches full capacity. Nevertheless, network congestion may cause some customers to temporarily experience longer download or upload times or slower surf speeds on the web.

   c. No Application-Specific Behavior

   Meridian’s network management practices are “application agnostic.”  Meridian does not:  (1) block or rate-control specific protocols or protocol ports, (2) modify protocol fields in ways not prescribed by the protocol standard, or (3) otherwise inhibit or favor certain applications or classes of applications.

   d. No Restrictions on Non-Harmful Devices

   Meridian does not presently employ any restrictions on the types of non-harmful devices that may connect to its network or have any approval procedures for so doing.

   e.Security

   Meridian is committed to securing its network and protecting its customers from network threats and annoyances. The company proactively monitors network activity to help guard against a wide range of security threats including: viruses, botnets, worms, SPAM, and other harmful activity. We encourage customers to adopt their own security practices.

   As its normal practice, Meridian does not employ security measures that are likely to affect a customer’s ability to access the content, applications, services, and devices of their choice. The company may, however, block or limit such traffic as spam, viruses, malware or denial of service attacks to protect network integrity and the security of its customers.

   Customers engaging in conduct that abuses or threatens the company’s network, or which violates the company’s Internet Access Service Agreement, will be asked to stop such conduct immediately. A failure to respond or to cease any such conduct could result in service suspension or termination.

   ll. Performance Characteristics

   Meridian’s Internet services are “best effort.” This means the level of performance is not guaranteed. Rather, actual speeds and latency will vary depending on the current traffic load. Meridian makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve performance issues that are caused by Meridian’s network. Keep in mind that service performance may be affected by a variety of factors outside of Meridian’s control, including:  Internet congestion beyond Meridian’s network, the particular website being accessed, the condition of inside wiring at the customer’s premises, and the performance and configuration of the customer’s computer, wireless router, and other equipment.

   a. Service Description

   Meridian offers Internet service over fixed Wireless and Fiber to the home (FTTH) facilities. Meridian offers speeds ranging from 5 Mbps to 5 Gbps. Not all service plans are offered on all technologies.

   Below is a general description of Meridian’s Internet service offerings. For each offering, the following information is provided: The advertised speed tier (i.e. expected download and upload speeds), the service technology, the actual download and upload speeds (based on internal testing), and latency. All Meridian’s Internet service plans above 5 Mbps can support real time applications.

b. Impact of Specialized Services Meridian does not currently offer any specialized non-broadband Internet access service data services. Accordingly, customers’ Internet experiences will not be impacted.

lll.Commercial Terms of Service

a. Prices

The monthly prices and related fees for Meridian’s Internet service offerings are located at:  https://meridianbroadband.com/.

b. Privacy Policies

Meridian’s Privacy Policy is located at: https://www.meridiabroadband.com/support

c. Redress Options

For questions, complaints, or requests for additional information, please contact Meridian at 979-242-5911, toll free at 800-242-5911, or via email at info@meridianbroadband.com.